Returns & Exchange Policy
At Heart to Art Ministries, each piece of art is created with care and attention. Because of the personal and handcrafted nature of my work, returns and exchanges are handled with care to ensure clarity and fairness for both parties.
1. Original Artwork
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All original paintings are final sale. Due to the unique and one-of-a-kind nature of original art, I do not accept returns or exchanges.
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If your artwork arrives damaged, please contact me within 48 hours of delivery with photos of the damage. I will work with you to find a solution, which may include repair, replacement (if possible), or partial refund.
2. Prints & Reproductions
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Prints may be returned or exchanged within 14 days of delivery if they are in their original, unused condition and packaging.
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To initiate a return or exchange, please email me at hearttoartministries@gmail.com with your order number and reason for return.
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Customers are responsible for return shipping unless the item arrived damaged or defective.
3. Damaged or Defective Items
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If your item arrives damaged or defective, please contact me within 48 hours of receiving your order with photos.
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I will assess the situation and, if necessary, provide a replacement, repair, or refund at no additional cost.
4. Shipping Costs
5. How to Return an Item
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Contact me at hearttoartministries@gmail.com to request a return.
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Pack the item securely in its original packaging.
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Ship the item back to the address provided in your return authorization email.
6. Refunds
7. Exchanges
I appreciate your support of my art and hope you enjoy your piece. Please reach out if you have any questions—I want your experience to be as smooth and joyful as possible.
We aim to get your artwork to you safely and promptly, so you can enjoy it as soon as possible.
